Emotional Intelligence &
Critical Conversations
Numerous recent studies have shown that emotional intelligence is an essential key to effective leadership and organizational success. The ability to build trusting relationships distinguishes those who flourish from those who fail. New and heightened levels of relationship-building skills are needed. As well, to be a true professional, you must have the ability to converse with clients, senior executives, even the press with poise and confidence. Specifically at this important seminar you will learn how to:
Develop the four core emotional intelligence skills (self awareness, social awareness self management and relationship management)
Emotional intelligence approaches to dealing with toxic behavior
Dealing tactfully with difficult behavior and subpar performance
Applying the principles of emotional intelligence to build trusting relationships
How to start a conversation with anyone
Synchronize behavior and make warm meaningful connections
Ten steps to becoming a better conversationalist
Come across as confident and credible wherever you are
Overcome shyness and increase self-confidence
How to click with everyone - every time!
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"I was captivated from the very beginning! I can see myself using these important tools in the future as well as the present."
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- Barbara Bond, Canadian DND
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Management Skills & Personal Effectiveness
Whether you're interacting with colleagues, subordinates, your boss or senior management; gaining respect and cultivating influence are absolutely essential to your success and effectiveness. Also the capacity to manage complex projects independently from conception to completion and the ability to remember names and faces, appointments, numerical data and what you read is of immeasurable importance. At the World-Class Administrative Professional Course you will gain valuable new insights into dealing more effectively with subordinates, colleagues, bosses and clients - even when they are at their worst! At this seminar you will learn specifically how to:
Build your repertoire of management skills and core competencies
Apply management skills to improve team performance
Minimize interpersonal conflict and foster teamwork
Get greater results from "hard to handle" staff
Plan, organize and control projects of any size
Solve project problems effectively and in a timely manner
Use influence without authority to keep people on track
Apply the proven seven step system for remembering names and faces
Employ powerful mnemonic techniques for confident public speaking - without the need for notes.
Remember numbers without time-consuming repetition
Conduct better interviews without notes
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