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Working with Emotional
Intelligence (EQ)
Numerous recent studies have shown that emotional intelligence is an essential key to effective leadership and organizational success. The ability to build trusting relationships distinguishes those who flourish from those who fail. New and heightened levels of relationship-building skills are needed. In this valuable session you will develop the in-depth knowledge and practical emotional intelligence skills that will ensure that you are a strong, emotionally intelligent administrative professional.
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Understanding the relationship between emotions and actions
Identifying the five components of emotional intelligence
Evaluate your emotional intelligence quotient es of unmanaged emotions
Developing the four core emotional intelligence skills
Emotionally Intelligent approaches to dealing with toxic behavior
Dealing tactfully with difficult behavior and subpar performance
Learn new techniques for fostering self-awareness
Using emotional intelligence to build greater trust and rapport
Influencing people who are fearful, unenthusiastic or unwilling
Demonstrate greater self-awareness
Applying the principles of emotional intelligence to build trusting relationships
Increasing your social awareness (Empathy)
Recognize and develop the seven qualities of charismatic people
Applying the principles and practices of emotional intelligence to key challenges the AP must face
Promoting cooperation and accord through emotional intelligence
Identify your own emotions and their impact on performance -- self-awareness
Use emotional intelligence in relationships.
Understand the role of emotional intelligence in increasing personal success
Deal more effectively with resistant and difficult people
Enhance your self-awareness -- make emotions work for you
Maximize your personal influence style to bring out the best in others
Evaluate your level of emotional intelligence
What is emotional intelligence and why it is important for workplace success?
Understanding and managing the emotions and behaviors of others
Developing emotional leadership and interpersonal skills
Using emotional intelligence skills to manage stress and conflict
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