Improving Managerial Effectiveness
As an administrative professional, your success is not measured solely by your individual contribu- tion, but by how well you get work done with and through others. At this important session you will develop the skills every AP must have in order to achieve team synergy and effectiveness. You will develop a proactive approach to meeting complex challenges, taking your management skills to a higher level of proficiency.
Develop your leadership style to gain commitment from others
Build your repertoire of management skills and core competencies
Understand and support the goals and objectives of your boss and organization
Dealing with narcissistic behaviors in the workplace
Understanding the difference between healthy self-esteem and destructive narcissism
Develop your ability to resolve differences and maintain relationships at all levels
Legends in their own minds - coping with grandiose managers
Applying management skills to improve team performance
Establishing communication channels that build trust
Understanding and coping with control freaks
Anticipate and resolve conflict situations
Deal successfully with aggressive and bullying behaviors
Going ballistic -- dealing with volatile people
Recognize and deal with hostile-aggressive behaviors
How to conduct a successful disciplinary interview
Interviewing when the goal is information
Avoiding the greatest interview mistakes AP's make
How to deal with interpersonal problems that can threaten team cohesiveness
Dealing with the contrarian coworker
What to do when employees bring their personal problems to the office
Understanding and coping with compulsive behavior
Establishing communication channels that build trust
Peer conflicts: How to defuse them before they affect the entire work group
Discover how to minimize interpersonal conflict and foster teamwork
Bad attitude or strong opinion? How to know when someone crosses the line.
Enabling behavioral style differences to work for you and not against you
Four new methods for minimizing interpersonal conflict
Develop strategies for improving team effectiveness
Get greater results from hard to handle staff
What really triggers difficult people to behave inappropriately
Conflict management techniques for dealing with the entire range of difficult personalities
|
|
