Working with Emotional Intelligence (EQ)
Numerous recent studies have shown that emotional intelligence is an essential key to effective leadership and organizational success. The ability to build trusting relationships distinguishes those who flourish from those who fail. New and heightened levels of relationship-building skills are needed. In this valuable session you will develop the in-depth knowledge and practical emotional intelligence skills that will ensure that you are a strong, emotionally intelligent administrative professional.
Advanced Mnemonic Skills that
Enhance Your Professional Image
To master your memory is to invite success in business, in education and in your relationships. A trained memory is an absolute necessity in today's competitive work environment. In your business or professional life as well as in your social life the ability to remember names and faces, appointments, numerical data and what you read is of immeasurable importance. A good memory and the ability to focus concentration are essential skills and often the hallmark of a top-notch administrative professional. At this remarkable session, Dr. Douglas will teach you how to...
INFLUENCE: Getting Results with People when
you are not in Charge
Whether you are interacting with colleagues, subordinates, your boss or senior management; gaining respect and cultivating influence are absolutely essential to your success and effectiveness. At this important segment, you will focus on the key elements of influencing others and improving workplace relationships. Specifically:
Critical Conversations
As your boss's representative you must be at ease, as well as make others feel comfortable in conversation. To be a true administrative professional you must have the ability to converse with clients, senior executives and even the press with poise and confidence. In this important session you will learn how to start and maintain a conversation with anyone, By becoming a good conversationalist you will make others feel open and relaxed. Perhaps most importantly, you will learn how to make more people like and remember you.
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Project Management for Administrative
Professionals
Research has shown that one of the most critical skills of highly successful administrative professionals is their ability to manage complex projects independently from conception to completion. At this important session, Tom Douglas, a Certified Project Manager (PMP) will provide the latest techniques and approaches thatwill give you the confidence to deal with the pressures, pitfalls and challenges associated with getting the job done.
Improving Managerial Effectiveness
As an administrative professional, your success is not measured solely by your individual contribution, but by how well you get work done with and through others. At this important session you will develop the skills every AP must have in order to achieve team synergy and effectiveness. You will develop a proactive approach to meeting complex challenges, taking your management skills to a higher level of proficiency.
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